Jawatan Kosong TNB - Powering the nation for over a decade, Tenaga Nasional Berhad (TNB) is the largest electricity utility company in Malaysia with estimated RM73 billion worth in assets. Committed to providing service excellence, our Company is listed on the main board of Bursa Malaysia and employs approximately 31,000 staff to serve a customer base of over seven million in Peninsular Malaysia & Sabah. Today, TNB continues to lead the effort in fostering economic growth & social development in the country.
Recognised for its outstanding performance, regionally & globally, TNB's core businesses comprises of generation, transmission & distribution of electricity. With a total installed generation capacity of about 12,000 MW (including SESB & Kapar Energy Ventures), TNB is trusted for delivering reliable & efficient products & services. In Peninsular Malaysia, TNB contributes to 55 per cent of the total industry capacity through six thermal stations & three major hydroelectric schemes.
In addition, TNB manages & operates the National Grid, a comprehensive transmission network that is also interconnected to Thailand & Singapore. Meanwhile, employees' competencies are continuously enhanced through structured programmes to ensure topmost proficiency, earning TNB remarkable reputation; TNB is ranked 100 from a list of 250 power companies worldwide for the "Power Company of the Year" in the 2008 Platts Global Energy Awards. In addition, TNB was also the proud winner for The Prime Minister's Industry Excellence Award for 2007. This annual national quality award is given to organisations in the private sector in recognition for their excellent achievement in quality management.
Passionate at what we do, TNB through its subsidiaries, has been successful in other diversified activities, which include manufacturing transformers, high-voltage switchgears & cables as well as in the provision of professional consultancy services. In TNB, we believe that educating & inspiring leaders is fundamental in achieving a brighter future; hence, Universiti Tenaga Nasional (UNITEN) is aimed at producing outstanding individuals in various fields. A major part of the Company's corporate social responsibility in education, sponsorships and contributions, is channeled through our trust foundation – Yayasan Tenaga Nasional. As a responsible corporate citizen, TNB also places great emphasis on its engagement with the community to ensure society gains and benefits from our efforts.
Jawatan Kosong Tenaga Nasional Berhad (TNB) :
Qualified Malaysian citizens invited to fill a vacancies at Tenaga Nasional Berhad as follows :
1. Setiausaha
Requirements:
2. Manager (Careline – Support)
Responsibilities:
The successful incumbents will:
Working to identify, develop and deliver change that will improve customer satisfaction, business efficiency and effectiveness in TNB contact centre:-
Requirements:Recognised for its outstanding performance, regionally & globally, TNB's core businesses comprises of generation, transmission & distribution of electricity. With a total installed generation capacity of about 12,000 MW (including SESB & Kapar Energy Ventures), TNB is trusted for delivering reliable & efficient products & services. In Peninsular Malaysia, TNB contributes to 55 per cent of the total industry capacity through six thermal stations & three major hydroelectric schemes.
In addition, TNB manages & operates the National Grid, a comprehensive transmission network that is also interconnected to Thailand & Singapore. Meanwhile, employees' competencies are continuously enhanced through structured programmes to ensure topmost proficiency, earning TNB remarkable reputation; TNB is ranked 100 from a list of 250 power companies worldwide for the "Power Company of the Year" in the 2008 Platts Global Energy Awards. In addition, TNB was also the proud winner for The Prime Minister's Industry Excellence Award for 2007. This annual national quality award is given to organisations in the private sector in recognition for their excellent achievement in quality management.
Passionate at what we do, TNB through its subsidiaries, has been successful in other diversified activities, which include manufacturing transformers, high-voltage switchgears & cables as well as in the provision of professional consultancy services. In TNB, we believe that educating & inspiring leaders is fundamental in achieving a brighter future; hence, Universiti Tenaga Nasional (UNITEN) is aimed at producing outstanding individuals in various fields. A major part of the Company's corporate social responsibility in education, sponsorships and contributions, is channeled through our trust foundation – Yayasan Tenaga Nasional. As a responsible corporate citizen, TNB also places great emphasis on its engagement with the community to ensure society gains and benefits from our efforts.
Jawatan Kosong Tenaga Nasional Berhad (TNB) :
Qualified Malaysian citizens invited to fill a vacancies at Tenaga Nasional Berhad as follows :
1. Setiausaha
Requirements:
- Holds a Diploma in Office Management and Technology from Universiti Teknologi MARA (UiTM) or Diploma / Certificate in Secretaryship from a recognized higher education. Priority will be given to applicants who scored a CGPA of not less than 2.70
- Pass Sijil Pelajaran Malaysia (SPM) or Certificate of Vocational Education (SPMV) with credits in Bahasa Melayu and English and at least a pass in Mathematics. Open to SPM certificate system, passing at least six (6) subjects with a credit in Bahasa Malaysia and English and pass in Mathematics.
- Max 27 years old
2. Manager (Careline – Support)
Responsibilities:
The successful incumbents will:
Working to identify, develop and deliver change that will improve customer satisfaction, business efficiency and effectiveness in TNB contact centre:-
- Management of multi skilled contact centre teams, supervisors and operation executives
- Management of contact centre operation by monitoring all targets relating to performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses
- Continually looking to improve customers journey and the processes to support TNB contact centre
- Utilisation of change management methodologies to support TNB transformational program for customer services at contact centre
- Implementation of customer focused initiatives to achieve target KPIs in contact centre
- Prepare contact centre performance report by collecting, analysing and summarising data and trends.
- Accomplish human resources objectives by orienting, training, coaching, counselling and disciplining employees, administering scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
- Monitor on engagement across all channels to improve quality, minimise errors and identifying competency gap.
- Work closely with Human Resource Department to identify training needs, plan training sessions and staff development programs.
- Work closely with ICT Division to maintain systems and equipment, developing maintenance programs, calling for repairs, evaluating and implementing upgrades or latest technologies to support the business process environment in the Contact Centre.
The prospective candidate should:
- Possess a good degree in Marketing / Business Administration / Information Technology or any related field and certified by Malaysia Qualification Agency (MQA) / Jabatan Perkhidmatan Awam (JPA)
- Have a minimum of 5 years current experience in managing contact centre (preferably inbound and social media environment with at least 400 staffs)
- Have a track record of designing and implementing the customer experience strategy at 24x7 operation centre is an added advantage
- Extremely people focused with an ability to manage relationship effectively
- Familiar with all application systems used in contact centre (i.e. IP telephone system (AVAYA), Workforce Management System (WFO) and Quality Monitoring systems (QM)) including communication channel tools (ie – phone, fax, sms, email, webchat, facebook and other social media medium)
- Have an experience at a strategic level both operating and approach to meeting targets and business plan, providing strategic direction and delivering against challenging targets within a complex contact centre environment
Further information and how to apply
Jawatan 1
Jawatan 2
Jawatan Kosong TNB closing date 20 & 23 Mei 2013
