Jawatan Kosong AKPK - The Credit Counselling and Debt Management Agency, or commonly known as Agensi Kaunseling dan Pengurusan Kredit (AKPK), is an agency set up by Bank Negara Malaysia in April 2006 to help individuals take control of their financial situation and gain peace of mind that comes from the wise use of credit.
Agensi Kaunseling dan Pengurusan Kredit (AKPK) was established as part of Bank Negara Malaysia’s (BNM) Financial Sector Master Plan, a 10-year plan aimed at developing and boosting the country’s financial sector. AKPK was put in place to provide financial counselling and advice, debt management and financial education to help Malaysians take control of their finances. Along with that, we at AKPK aim to help all individuals seeking our services to not only take charge of their financial situation, but to further gain peace of mind from living life through the wise use of credit.
In a focus group study we conducted, we observed that the lack of knowledge in personal financial management was the main reason many individuals, both young and old, found themselves in debts they could not manage. Bad money-managing habits stemming from the lack of understanding of the basic principles of finance was the main cause for individuals getting into financial difficulties. The biggest challenge now was to structure an approach that would complement a public that is varied in racial, educational and socioeconomic background.
We realised that in order to curb potentially surmounting financial issues among Malaysians, we would have to first educate the public to be financially savvy; and to further support this, we provide an avenue where they can turn to for advice and counselling on personal financial-related matters. Along with that, we also have to provide individuals, deep in the clutches of debt, an opportunity to get their life back on track through the provision of structured debt management services.
We have since been successful in constructing an approach to educate the public through the 3 services which we provide: Financial Education, Counselling and Debt Management Programme (DMP). AKPK, centered on meeting the demands of Malaysians seeking financial counselling and advice, ensures that all our services are absolutely free. We value our role as financial educators and realise its importance in building a financially literate society. In order to remain at the forefront of financial education, the agency will continue to introduce innovative ways to enhance consumer financial knowledge. With this, we strive to make prudent financial management a way of life for everyone.
In a focus group study we conducted, we observed that the lack of knowledge in personal financial management was the main reason many individuals, both young and old, found themselves in debts they could not manage. Bad money-managing habits stemming from the lack of understanding of the basic principles of finance was the main cause for individuals getting into financial difficulties. The biggest challenge now was to structure an approach that would complement a public that is varied in racial, educational and socioeconomic background.
We realised that in order to curb potentially surmounting financial issues among Malaysians, we would have to first educate the public to be financially savvy; and to further support this, we provide an avenue where they can turn to for advice and counselling on personal financial-related matters. Along with that, we also have to provide individuals, deep in the clutches of debt, an opportunity to get their life back on track through the provision of structured debt management services.
We have since been successful in constructing an approach to educate the public through the 3 services which we provide: Financial Education, Counselling and Debt Management Programme (DMP). AKPK, centered on meeting the demands of Malaysians seeking financial counselling and advice, ensures that all our services are absolutely free. We value our role as financial educators and realise its importance in building a financially literate society. In order to remain at the forefront of financial education, the agency will continue to introduce innovative ways to enhance consumer financial knowledge. With this, we strive to make prudent financial management a way of life for everyone.
Jawatan Kosong Agensi Kaunseling dan Pengurusan Kredit (AKPK) :
Qualified Malaysian citizens invited to fill the vacancies at Agensi Kaunseling dan Pengurusan Kredit as follows :
1. Call Centre Executive
Responsibilities
- Handle inbound calls relating to inquiries on the Company’s services, briefing/counselling appointments, customers’ application status, etc.
- Maintain the highest quality of customer service, deal tactfully to resolve customer complaints, compliments and inquiries and follow the appropriate procedures.
- Perform follow up on customer calls where necessary.
- Perform any other duties, as may be directed by the Head of Department.
- Possess a Degree or its equivalent from a recognized University/College.
- Minimum 2 years of working experience in related field.
- Good command of both spoken and written English and Bahasa Malaysia. Ability to converse in other languages (e.g. Mandarin, Tamil, etc.) is an added advantage.
- Proficient in MS Office applications including Excel and Word.
- Able to work independently with minimum supervision, results oriented and a team player.
- Good communication skills and customer service oriented.
- Good credit report.
Further information and how to apply, please follow :
Jawatan Kosong AKPK Closing Date : 27 Disember 2013
