Jawatan Kosong UKM Holdings - UKM HOLDINGS SDN BHD is a company wholly owned by Universiti Kebangsaan Malaysia. We are involved with human capital development, consultancy, healthcare management, food consultancy, analytical services, training and hospitality.
Jawatan Kosong UKM Holdings Sdn Bhd :
Qualified Malaysian citizens invited to fill the vacancies at UKM Holdings Sdn Bhd as follows :
1. Customer Service Executive
Responsibilities
- Provide all necessary support to sales/customer, including the following: receive calls, faxes,mail, and email; identify and resolve customer problems and issues in a timely manner.
- Handlecustomer concerns/issues as needed (i.e. dispute management, invoice reconciliation, etc)
- Provide proof of delivery, and order status upon request.
- Process orders and change notices (also includes obtaining delivery special promises
- Perform pricing/generate quotes.
- Verify composition or perform copy prep as needed for order processing purposes.
- Manage ND item maintenance in applicable systems.
- Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.
- Data entry responsibilities, setting up new items and managing current inventories.
- Act as a communication link between external customer and all internal departments.
- Performs other related duties and participates in special projects as assigned.
- Diploma or equivalent with 4-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requierements through a comparable number of years of work experience.
- Applicants must be willing to work in Bandar Baru Bangi.
- Preferably Junior Executives specializing in Customer Service or equivalent.
- Full-Time position available.
- May possess additional education certification in this level.
- Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. Able to consistently apply applicable policies, procedures,regulations, and program objectives when carrying out the duties of the job.
- May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
- Musthave advanced knowledge of technology to include computers and software programs such as MS Office or spreadsheets or other programs specific to the job in order to complete job duties successfully.
- Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
- Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
Responsibilities
- Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
- Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
- Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development in terms of print and related services
- Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
- Provides information by collecting, analyzing, and summarizing data and trends.
- Protects organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes marketing and organization mission by completing related results as needed.
- Candidate must possess at least a Bachelor's Degree in Business Studies/Administration/Management, Marketing or equivalent.
- At least 5 years of working experience in the related field is required for this position.
- Applicants must be willing to work in Bandar Baru Bangi.
- Preferably Senior Executives specializing in Sales and Marketing or equivalent.
- Full-Time position available.
- Financial planning and strategy, Marketing concepts, Positioning, People Management,Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services
Jawatan Kosong UKM Holdings Closing Date : 22 November 2013
